Disclaimer

Last updated: 10 November 2026

This Disclaimer explains how you should use the information on the Insight Safari Holidays website, including the Australian section of the site at /au/. In this Disclaimer, "we", "us" and "our" mean Insight Safari Holidays Limited, and "you" means anyone who visits or uses this website.

Please read it alongside our Terms and Conditions. This Disclaimer covers the website and the information on it. When you book a safari or tour with us, your booking is governed by the Terms and Conditions and by the written quotation and confirmation we send you. If anything in this Disclaimer conflicts with those documents, they take priority for your booking.

1. General information only

We publish guides, safari itineraries, destination pages, lodge descriptions, permit and park fee information, best-time-to-visit advice and travel tips for Uganda, Rwanda, Kenya, Tanzania, the Democratic Republic of the Congo, Botswana, Namibia, South Africa, Zambia and Zimbabwe. All of this is provided to help you plan and compare options. It is general information, not advice tailored to your circumstances.

Nothing on this website is professional advice of any kind. In particular, it is not:

• Medical advice. Information about vaccinations, malaria, altitude, fitness for trekking or other health matters cannot take the place of a consultation with a doctor or travel health clinic.
• Legal or immigration advice. Visa, entry, permit and border information is a summary only. The rules are set by governments and can change at any time.
• Financial advice. Prices, currency figures and cost comparisons are for planning only and are not recommendations about how to spend, convert or manage money.
• A substitute for official travel advice. Safety and security information on our pages does not replace the travel advice published by your own government.

You are responsible for deciding whether a trip, activity or destination is right for you, and for checking the details that matter to you before you rely on them. If you have a question about a particular trip, please contact us and we will answer it for your dates and circumstances.

2. Accuracy of information

We research our content in good faith and try to keep it accurate and up to date. Even so, information on this website may be incomplete, out of date or wrong in places, and we cannot promise that every detail is correct at the moment you read it.

Travel information in East, Central and southern Africa changes often, and sometimes without much notice. Examples include:

• Permit and park fees. Gorilla, chimpanzee and other permits, park entry fees and conservation charges are set by the wildlife and tourism authorities, such as the Uganda Wildlife Authority (UWA), the Rwanda Development Board (RDB), the Kenya Wildlife Service (KWS), Tanzania National Parks (TANAPA) and the park authorities in the other countries we cover. They can change prices, introduce seasonal rates, alter booking or rescheduling rules, or limit permit numbers.
• Visa and entry rules. Visa fees, eligibility, electronic visa systems, regional visa arrangements and health entry requirements are decided by governments and can change quickly.
• Flights and transport. Domestic and regional flight schedules, routes, baggage allowances and airstrip use change from season to season.
• Road conditions. Rain, maintenance and construction can change driving times and make some routes slower or temporarily unusable.
• Lodges and camps. Properties change ownership, management, names, rates, room types, facilities and opening seasons, and some close for refurbishment or for good.
• Wildlife and weather. Animal movements, migration timing, rainfall and seasons vary from year to year, so best-time-to-visit advice describes typical patterns rather than certainties.

Where a page shows a date, such as a "last updated" date or a reference to a particular tariff or season, the information was checked at or around that date. Things may have changed since. Where we refer to fees or rules set by an official body, the official source is the final word, and we encourage you to check it or ask us to confirm the current position.

3. Errors and corrections

Despite our care, mistakes can happen. These may include typing errors, wrong or outdated prices, incorrect dates, mismatched photos or captions, or details that applied to an earlier version of a trip or lodge.

We reserve the right to correct any error or omission on the website at any time, without notice. This includes correcting an error after you have sent us an enquiry or asked for a quotation based on the information shown. As our Terms and Conditions explain, we may also correct errors in advertised and confirmed prices as soon as we become aware of them. If a correction affects a trip you are discussing with us, we will tell you before you commit, so that you can decide how to proceed.

If you spot something that looks wrong, such as an outdated fee, a broken link or a photo that does not match its description, please email us at info@insightsafariholidays.com. Tell us the page address and what you think is incorrect, and include a link to your source if you have one. We review reports promptly and correct confirmed errors as quickly as we can.

4. Prices and availability

Prices shown on this website, including "from" prices on safari packages and rates mentioned on lodge pages, are indicative only. They are a guide to the likely cost of a trip and are not an offer that you can accept by making a booking. The actual price depends on things such as:

• your travel dates and the season;
• the number of people travelling and how rooms are shared;
• the lodges, camps and room types available at the time;
• permit, park and activity fees in force when the booking is made;
• fuel prices, flight costs and taxes; and
• exchange rates.

Availability is never guaranteed until it has been confirmed. Gorilla and chimpanzee permits, popular lodges and light-aircraft seats can sell out, especially in peak months.

Currencies. Most safari costs in the region are set in US dollars (USD), and some local charges are set in Ugandan shillings (UGX) or other local currencies. The Australian section of the site shows prices in Australian dollars (AUD) for convenience. Any price shown in a currency other than the one the supplier uses, and any currency conversion on the site, is an estimate based on an exchange rate at a particular time. Exchange rates move every day, so the amount you finally pay in your own currency may be higher or lower. Your bank or card provider may also charge conversion or transfer fees.

What counts. The price, inclusions, exclusions and conditions of your trip are those set out in the written quotation and booking confirmation we send you, together with our Terms and Conditions. If these differ from anything shown on the website, the written quotation, confirmation and booking terms prevail.

5. Itineraries, wildlife and nature

Our sample itineraries show how a trip is usually run. Day-by-day plans, driving times, activity timings and lodge choices are a guide and may be adjusted when your trip is confirmed, or while you are travelling.

Itineraries can change for reasons such as:

• safety and security considerations;
• weather, flooding or poor road conditions;
• park rules, closures or changes made by park authorities;
• flight changes or cancellations; and
• operational reasons, such as a lodge becoming unavailable or a vehicle needing to be replaced.

Where changes are needed, we will make alternative arrangements as circumstances allow, as described in our Terms and Conditions.

Wildlife sightings are never guaranteed. Gorillas, chimpanzees, lions, leopards, the wildebeest migration and every other animal or bird we write about are wild and move freely. Descriptions of what you "may", "can" or "are likely to" see, and any success rates or sighting odds mentioned on the site, are based on past experience and reports. They are not a promise of what you will see on your trip. Holding a gorilla or chimpanzee permit gives you the right to take part in a trek on a set date; it does not guarantee a sighting.

Gorilla and chimpanzee trekking, hiking, mountain climbing, walking safaris, boat trips and similar activities take place in natural environments and carry some risk. Descriptions of difficulty, distance or duration are general and depend on conditions on the day and on your own fitness.

6. Health, safety and travel requirements

Health and safety information on this website is general and may not reflect the latest position. Before you book and again before you travel, please check official and up-to-date sources, including:

• your government's travel advice, for example the UK Foreign, Commonwealth and Development Office (FCDO), the Australian Government's Smartraveller service or the US Department of State;
• the embassy, high commission or official immigration website of each country you plan to visit or pass through, for visa, passport validity and entry rules;
• the World Health Organization (WHO), the US Centers for Disease Control and Prevention (CDC) or your national health authority, for vaccinations, malaria and disease outbreaks; and
• the entry rules for yellow fever. Several countries we cover may ask for a valid yellow fever vaccination certificate on arrival, and requirements can depend on your route and on where you have travelled before.

Please see a doctor or travel health clinic well before you travel for advice on vaccinations, malaria prevention, medication and your fitness for activities such as trekking or climbing at altitude. Only a medical professional who knows your health can tell you what is suitable for you.

We strongly recommend that you take out comprehensive travel insurance from the time you book. It should cover medical treatment, emergency evacuation and repatriation, cancellation and curtailment, loss of belongings and any higher-risk activities you plan to take part in. Any cover we arrange as part of a booking is described in your booking terms; it is not a substitute for your own travel insurance.

7. Third-party content and links

Many parts of a safari are provided by independent businesses and organisations, and our website refers to them often. These include lodges, camps and hotels, airlines and air charter companies, national parks and wildlife authorities, review platforms such as TripAdvisor and Trustpilot, social media sites and other external websites.

• Information we publish about third parties, such as lodge facilities, room types, rates or flight details, is based on what they publish or tell us, and on our own experience. They may change their services without telling us.
• Links to external websites are provided for convenience and further reading. We do not control those websites and are not responsible for their content, accuracy, availability, security or privacy practices. A link does not mean we endorse the site or everything on it.
• Ratings, scores and review summaries from external platforms may be shown on our site. These are produced by those platforms, can change at any time and reflect their own methods.

8. Photos, maps and illustrations

Photos on this website are chosen to give you a fair idea of destinations, wildlife, activities and accommodation. Some images are representative rather than taken on a specific trip. A photo of a lodge room may show one of several room types, wildlife photos show what is possible rather than what is promised, and landscapes look different in different seasons. Lodges and camps may also have redecorated or rebuilt since a photo was taken.

Maps, route diagrams and distances are simplified illustrations to help you understand where places are and how a trip fits together. They are not drawn to survey standards and must not be used for navigation, driving or hiking.

9. Interactive tools and calculators

Where the website includes interactive tools, such as cost estimators, budget or permit calculators, trip finders, comparison tables or seasonal calendars, the results they show are estimates only. They depend on the assumptions built into the tool and the information you enter, and they may not reflect current fees, exchange rates or availability. A tool result is not a quotation and does not reserve anything. For an accurate price, please ask us for a written quotation.

10. Testimonials and reviews

Testimonials and reviews on this website, including those on our Reviews and Testimonials page and those shown from external review platforms, describe the personal experiences and opinions of individual travellers. Every trip is different. Weather, wildlife, the season, the lodges chosen and your own expectations all shape the experience, so your trip may not match someone else's account.

11. Limitation of liability

We provide this website and its content in good faith, but we do not give any warranty that the information is complete, accurate or current, or that the website will always be available, uninterrupted or free from errors, viruses or other harmful components.

To the extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, the information on this website, including information about third parties or on linked websites. This includes indirect or consequential loss, and loss caused by decisions you make using information on the site without first confirming it with us or with the relevant official source.

Nothing in this Disclaimer limits or excludes any liability that cannot be limited or excluded by law. This includes liability for death or personal injury caused by negligence, liability for fraud or fraudulent misrepresentation, and any rights you have under consumer protection laws that apply to you and cannot be excluded by agreement.

Our responsibilities to you when you book a trip with us are set out in our Terms and Conditions, which apply to your booking in addition to this Disclaimer.

12. Intellectual property and use of content

Unless stated otherwise, the text, photos, videos, maps, graphics, tools and design of this website belong to us or are used with the permission of their owners. You are welcome to view, print or save pages for your own personal, non-commercial trip planning. You may share links to our pages.

You may not copy, republish, sell or otherwise use our content, in whole or in part, for commercial purposes or on another website without our written permission. To ask for permission, please email info@insightsafariholidays.com.

13. Changes to this Disclaimer and governing law

Changes

We may update this Disclaimer from time to time, for example when we add new features to the website or when the law changes. The updated version will be posted on this page with a new "Last updated" date. The version on this page when you use the website is the one that applies.

Governing law

This Disclaimer and your use of this website are governed by the laws of the Republic of Uganda, where Insight Safari Holidays Limited is based, consistent with the jurisdiction clause in our Terms and Conditions. This does not take away any protection you have under mandatory consumer laws in the country where you live.

14. Contact us

If you have a question about this Disclaimer, want to report an error, or would like us to confirm current prices, permit availability or travel requirements for your trip, please get in touch:

• Company: Insight Safari Holidays Limited
• Office: Plot 19 Bukoto Street, Kampala, Uganda
• Email: info@insightsafariholidays.com
• Phone: +256 774 382 674
• Online: our Contact Us page

You can also browse our safari packages or read our guide on how to book a gorilla permit in Uganda, keeping in mind that fees and rules should always be confirmed at the time of booking.